BASIC PAYMENT ACCOUNTS 

Payment accounts with basic services, compliant with Law No. 258/2017, are designed to offer accessible solutions for both financially vulnerable and non-financially vulnerable clients.

For accurate information of financially vulnerable/non-vulnerable consumers, we invite you to consult here the rights and obligations of consumers, the eligibility criteria for accessing a payment account with basic services, as well as their specific conditions.

You can also find here the details provided by the National Authority for Consumer Protection (ANPC) regarding the rights and access to basic payment accounts for financially vulnerable clients.

ACCOUNT MOBILITY

Do you wish to manage all your financial resources through a single payment account at one bank but face recurring payments and receipts in multiple accounts?

Now you have the chance to eliminate all these hassles with our account switching service, which we offer to you free of charge.

For more details regarding the necessary steps to transfer your current account relationships, please access the Guide on the Account Switching Service and visit the Useful documents section in the footer of our website, where you will find all the necessary annexes.

Note: If the respective account is used for accessing loans or deposits facilities, it cannot be closed by the previous bank.