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General info

MEREU ÎN CONTROL

You can change your limits or block the card directly from our application.

Your online transactions are secure through the 3D Secure service.

SIGURANȚĂ DEPLINĂ

With Visa Platinum you have insurance for purchases made in Romania for a period of up to 30 days, and safety when traveling abroad with medical assistance, baggage and flight delays, accident insurance, loss or theft of a card or personal documents.

ZERO COMISION

ZERO commission for any transaction you make online or at merchants.

 

CE TREBUIE SĂ ȘTII

Visa Platinum is a contactless card.

Available in LEI or EUR.

The card is valid for a 3-year period.

CÂT TE COSTĂ

 Here you can view the complete costs of the product.

BENEFICII PREMIUM

The Visa Premium program represents a new dimension of comfort, find out details here.

Enjoy the insurance package attached to your Platinum card!

ASIGURARI DIVERSE

Protection of purchases made in Romania for up to 30 days. 

Download here the general terms and conditions 

 

TRAVEL INSURANCE

Be relaxed on vacation!


With Visa Platinum from First Bank, you have the fully equipped card for any destination, offering you both assistance services and the protection you need to feel safe anywhere in the world.


For complete information about travel insurance abroad for premium cardholders, consult the travel guide and general insurance conditions available here.
 

Frequently asked questions

If you still have questions, look for answers below.

How do I enroll my card in Fitbit or Garmin applications?

Whether you are a individual or legal entity, all you have to do is enroll your First Bank VISA cards, credit or debit, in the dedicated applications on Fitbit or Garmin devices, and you will be able to make payments only with your smartwatch. In addition, it is possible to enroll multiple cards for more comfort and flexibility.

 

The card enrollment process consists of 5 simple steps:

 

Fitbit

 

1. Install the Fitbit app on your Android or iOS device. select the Fitbit clock image, then the Wallet section. It is important that your Fitbit device is nearby.

2. Set a payment PIN. By keeping the standard settings, your PIN will be prompted every time you put the device in your hand and will remain active for 24 hours or until you take the smartwatch down.

3. Enroll your Visa card issued by First Bank, by adding the data: card number, name and surname, card expiration date, Security code and confirm or add the address.

4. Accept the terms and conditions of use.

5. Activate the payment option by entering the code received by sms or free call in the First Bank Call Center 021.303.69.69.

 

Garmin

 

1. Install the Garmin Connect app on your Android or iOS device. select the Garmin watch image, then the Garmin Pay - Create Wallet section. It's as important as your Garmin device

to be nearby.

2. Set a payment PIN. By keeping the standard settings, your PIN will be prompted every time you put the device in your hand and will remain active for 24 hours or until you take the smartwatch down.

3. Enroll your Visa card issued by First Bank, by adding the data: card number, name and surname, card expiration date, Security code and confirm or add the address.

4. Accept the terms and conditions of use.

5. Activate the payment option by entering the code received by sms or free call in the First Bank Call Center 021.303.69.69.

 

After enrolling the card, you will be able to access the transaction history directly from the Fitbit or Garmin Connect application. You can also delete cards from the application at any time.

 

* FitBit compatible models: Fitbit Versa 2, Fitbit Versa 2 Special Edition, Fitbit Versa Special Edition, Fitbit Ionic, Fitbit Charge 3 Special Edition

** Garmin compatible models: https://buy.garmin.com/en-US/US/c10002-p1.html?FILTER_USERPROFILE_GARMINPAY=true&sorter=featuredProducts-desc.

What should I do if I forget the PIN code?

If you forget your PIN code, you must contact the Call Center, available 24/7, at 0800.801.802 (free of charge) or +4021.303.69.69 or go to any First Bank branch.

What if I lose my card or it is stolen?

In case your card has been lost or stolen you should contact the Call Center, available 24/7, at 0800.801.802 (free of charge) or +4021.303.69.69 or go to any First Bank branch.

What if I do not recognize a transaction listed in the statement of account?

If you do not recognize one of the transactions listed in your account statement, please contact us immediately at 0800.801.802 (free call) and +4021.303.69.69 or go to any First Bank branch within 30 days.

How do I renew my card if it is damaged, or want to renew it earlier?

To renew your card, you must contact the Call Center, available 24/7, at the phone numbers +4021.303.69.69 or 0800.801.802 (free of charge) or go to any First Bank branch to request this operation.

Under what circumstances can my employer pay my salary in my current account attached to the card?

In order to receive your salary directly on the card issued by First Bank, all you have to do is to inform your employer about the IBAN code dedicated to your current account attached to your card and the branch where you opened it.

How do you authorize online payments in 2021?

After entering the card details, the secure payment authorization page will open automatically.

With First Bank mobile banking:

·       If you are a Mobile Banking user at First Bank, you will receive a push notification through the Mobile Banking app on your phone.

·       All you must do is open the First Bank app and authenticate the transaction.

Without First Bank mobile banking:

·       If you are not a Mobile Banking user at First Bank or simply do not want to use the above-mentioned method, you can select SMS authentication.

·       In addition to the usual steps in an additional screen, a static password will need to be entered. Initially this will be your date of birth, in ZZLLAA format and you will be guided to change it with a 4-digit code, which you will be asked to memorize for subsequent payments.

·       After entering the static password, you will also receive the code received via SMS, which you will enter in the next screen to authorize the transaction.

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