If you forget your PIN code, you must contact the Call Center, available 24/7, at the phone numbers +4021.303.69.69 or 0800.801.802 (free of charge) or go to any First Bank branch.

In case your card has been lost or stolen, you must contact the Call Center, available 24/7, at the phone numbers +4021.303.69.69 or 0800.801.802 (free of charge) or go to any First Bank branch.

If you do not recognize one of the transactions listed in your account statement, please contact us immediately at 0800.801.802 (free call) and +4021.303.69.69 or go to any First Bank branch within 30 days.

To renew your card, you must contact the Call Center, available 24/7, at the phone numbers +4021.303.69.69 or 0800.801.802 (free of charge) or go to any First Bank branch to request this operation.

In order to receive your salary directly on the card issued by First Bank, all you have to do is to inform your employer about the IBAN code dedicated to your current account attached to your card and the branch where you opened it.

 After entering the card details, the secure payment authorization page will open automatically.

With First Bank mobile banking:

·       If you are a Mobile Banking user at First Bank, you will receive a push notification through the Mobile Banking app on your phone.

·       All you must do is open the First Bank app and authenticate the transaction.

Without First Bank mobile banking:

·       If you are not a Mobile Banking user at First Bank or simply do not want to use the above-mentioned method, you can select SMS authentication.

·       In addition to the usual steps in an additional screen, a static password will need to be entered. Initially this will be your date of birth, in ZZLLAA format and you will be guided to change it with a 4-digit code, which you will be asked to memorize for subsequent payments.

·       After entering the static password, you will also receive the code received via SMS, which you will enter in the next screen to authorize the transaction.